cuy138 FAQ

No. Each person is permitted to hold only one active account on cuy138. If we detect that a single individual is operating multiple accounts—whether through the same device, payment method, email, phone number, or linked identifying information—we will close all duplicate accounts and may forfeit any remaining balance. This policy helps us prevent fraud, comply with anti-money-laundering regulations, and ensure fair play across all tournaments and markets. If you have accidentally created a second account, please contact our support team immediately. We can help you close the duplicate and restore access to your primary account if needed.

Withdrawal requests typically undergo review within 1–2 business days after you submit them. The exact timeline depends on whether you have completed Know Your Customer (KYC) verification, whether your withdrawal amount requires additional compliance checks, and which payment method you selected. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, funds often arrive within 1–3 hours after we approve your request. Bank transfers via mobile banking, local payment, online payment, or e-wallet may take 1–2 business days depending on your bank's processing time. Large withdrawals or requests submitted around holidays such as Idul Fitri, Idul Adha, or Nyepi may experience delays. If your withdrawal is taking longer than expected, contact our support team with your transaction ID.

cuy138 is available only in jurisdictions where local law permits online gaming and sportsbook services. We do not operate in locations where such services are prohibited. Users are responsible for verifying that access and use of cuy138 comply with the laws of their own jurisdiction before creating an account. We employ geo-detection technology to restrict access from certain locations, but this technology is not foolproof. If you are uncertain whether cuy138 access is lawful where you live, you should consult a qualified local attorney. Our services are available only where applicable law permits. For complete jurisdiction-restricted framing and eligibility information, please read our legal notice

Yes. We support bank transfers from all four major Indonesian banks: mobile banking, local payment, online payment, and e-wallet. You can initiate a deposit by selecting one of these banks during the deposit process on your cuy138 account. After you enter your transfer amount and complete the payment gateway, funds typically arrive within 1–2 hours during business hours. Bank transfers on weekends or holidays may take longer. We also support mobile payment options including mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment, which often process even faster. If your transfer does not arrive within the expected timeframe, contact our support team with your reference number and bank details.

We accept eight deposit methods: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each method has no deposit minimum. Mobile wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) process instantly, while bank transfers typically complete within 1–2 hours. All payment methods are protected with encryption and standard security protocols. Your payment information is not stored directly on our servers. Choose the deposit method that is most convenient for you during account setup.

No. For security and anti-money-laundering compliance, we require that withdrawals be sent to the same bank account or payment method you used for your initial deposit. If you need to change your withdrawal method, contact our support team with your account details and the new account information. We will verify ownership of the new account before processing future withdrawals. This policy protects your account from unauthorised access and ensures compliance with local financial regulations.

Live-dealer tables feature professional dealers in multi-camera studios playing blackjack, baccarat, roulette, and Dragon Tiger in real time. You make decisions and place bets while watching the live action. Slots are automated games where you spin reels and wait for combinations to land; examples include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots offer daily and weekly tournaments where players compete for leaderboard standings. Live-dealer games focus on individual hand outcomes, while slots emphasise pattern matching and tournament structures. Both game types share your unified cuy138 account balance.

We cover major football leagues and tournaments including Liga 1, Piala AFF, Champions League, and Premier League. We also offer markets on MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Each market includes multiple outcome types and live-betting options during scheduled events. Odds and available markets update dynamically. For current fixtures and game information, log into your cuy138 account and browse the Sportsbook section. If you have questions about specific markets or betting rules, contact our support team.

Slot tournaments are scheduled recurring events where players compete on designated games (such as Sweet Bonanza or Mahjong Ways) during a set timeframe—typically daily or weekly. Your performance is tracked automatically on a leaderboard. Tournaments are free to enter; you participate using your regular account balance. Results are determined by your game outcomes during the tournament period. Tournaments are announced in-app with start dates, end times, and game selections. You can enter multiple tournaments simultaneously if they run on different games or timeframes. Tournament structures are described in the event details when each tournament opens.

You can adjust basic account preferences (email, phone number, language) by logging into your cuy138 account and navigating to Account Settings. You may also change your password, update your payment method details, and manage notification preferences. If you wish to temporarily pause account activity or close your account entirely, contact our support team via email or in-app chat. We will process pause or closure requests within 1–2 business days and can advise you on any withdrawal procedures needed before closure. cuy138 does not provide automatic deposit-limit controls or activity-pause features—all adjustments are handled by our support team on a case-by-case basis.

Our support team responds to email inquiries during business hours. You can send questions to our support email address listed in your account dashboard under Contact Us. Include your username, account email, and a description of your issue. We typically respond within 2–3 business days. For urgent matters such as account access problems or suspected fraudulent activity, mention "urgent" in the subject line—these requests receive priority handling. We also offer in-app chat support during the same business hours. If you are having trouble locating contact details, check your account settings or the Help section within the cuy138 app.

Our loyalty tier programme rewards active players with points earned from deposits, gameplay, and tournament participation. Points accumulate in your account and can be redeemed for credits, free tournament entries, or other benefits. As you earn points, you may advance through tier levels, each offering higher reward rates and exclusive perks. Tier status resets on a quarterly cycle. Specific point values, reward rates, and tier thresholds are displayed in your account dashboard under Loyalty or Rewards. For detailed information about how points are calculated and what rewards you are eligible to claim at your current tier, log into cuy138 and check the Loyalty section.